Refund policy

Please contact us before sending Returns

Request a return within 30 days of delivery by emailing hilobayvintage@gmail.com with your order number and the item you wish to return. After approval, mail your return within 7 days.

Return condition

Items must be returned in the same condition as received, with no additional wear, washing, alterations, stains, or odors. Trying an item on for fit is fine. Please package the garment securely. Vintage wear disclosed in the listing is part of the item's stated condition.

Return shipping and refunds

For fit-related returns or a change of mind, the customer pays return shipping. Original shipping charges are not refundable. We do not charge a restocking fee.

If we sent the wrong item or an item has an undisclosed defect, please contact us with the details and photographs if available. HiloBay Vintage will cover return shipping and refund the item price plus applicable original shipping charges.

Approved refunds are issued to the original payment method within 5 business days after we receive and inspect the return. Your bank or payment provider may need additional time to post the credit.

Sale items and exchanges

Ordinary discounted items are eligible for returns under this policy. An item is final sale only if it was clearly identified as final sale before purchase. Final-sale status does not exclude assistance for an incorrect item or an undisclosed defect.

Because vintage pieces are usually one of a kind, exchanges are handled as a return and a separate purchase, subject to availability.

For return. After approval, mail item to:

HiloBay Vintage
6915 Ridgewood Ave #6
Cape Canaveral, FL 32920
United States

We recommend using a tracked shipping service and keeping your receipt.